HOLA! HOW CAN WE HELP?

This page provides help with the most common questions about La Mexicana

What is La Mexicana?

We are a Singapore based online and physical grocery store. La Mexicana aims to be your one-stop-shop for all Mexican Groceries in Singapore. Our Mission is to provide the best Mexican food & ingredients for you to cook like a Mexican! 

What products does La Mexicana sell?

From Tortillas, Guacamole, and Salsa to Masa, Spices, Tequila, and Mezcal, we've got all your Mexican cravings covered. We offer Mexican imported goods and our famous La Mexicana house-made brand. Shop our wide range of products now.

Are your products fresh?

La Mexicana house-brand products are made in Singapore for optimal freshness with preservative-free fresh ingredients. La Mexicana tortillas and masa products are prepared in our tortilleria here in Singapore.

We offer freshly-made salsa, guacamole, Mexican cheese, beans, spices, and much more. Explore La Mexicana's house-made products and shop like a Mexican!

Are your products vegan friendly?

Yes! Mexican food contrary to popular belief is mostly plant-based, we have added a ‘Vegan Friendly’ label on our description for Vegan-friendly products, additionally, all of La Mexicana’s house-made products display all ingredients below descriptions.  

Are your products gluten-free?

Most of our products are gluten-free including our corn tortillas. How amazing is that? At La Mexicana, we do tortillas the Mexican way with the best quality ingredients. Please check for the Gluten-Free legend in the product description before ordering. Additionally, all of La Mexicana's house-made products display all ingredients below descriptions.  

Do you sell ready-made foods at La Mexicana?

Yes, we do! We offer vacuum-packed ready-to-serve meals that you can purchase if you want to avoid the hustle of cooking a complex Mexican meal or if you are looking to satisfy a Mexican craving. All you have to do is follow the packaging instructions the enjoy an authentic-tasting Mexican meal.

Is there a minimum order value?

There is no minimum order value required, you can buy as much or a little as you need. 

What if my order has damaged goods or is missing items?

We carefully select and quality control the goods we send your way. In case you face any damaged goods or missing items we have a 100% refund policy. At La Mexicana, we aim to provide you with the best quality food and shopping experience. 

Where do you deliver?

We deliver island wide right to your doorstep! 

How much are the delivery costs?

Our standard delivery fee is 7 SGD for next day delivery, FREE pick up from our store at Chijmes, and 12 SGD Express Delivery to get your products within the next two hours after placing your order.

What days and time do we deliver?

We deliver every day for your convenience, our next day delivery has 3-time slots for you to choose from: 

2 pm to 4 pm

4 pm to 6 pm

6 pm to 8 pm

You can also select express delivery to get your order within 2 hours of placing it. 

What if I am not home to receive my order?

Please contact us on the same day as placing the order and we’ll try our best to sort out another delivery time. In case the delivery time is soon, please provide us with the number of a neighbor that can let the driver in and we can leave your order outside your door.

We do not advise leaving your order outdoors for a prolonged time.

Please note in these special circumstances, we are unable to take any responsibility for the loss or damage of your delivery and goods once they have been delivered to your address.

I’ve got the ingredients. How do I use them?

If you are interested in learning more about traditional and non-so traditional recipes and tips & tricks we’d like to invite you to explore La Mexicana’s blog. You can also subscribe to our newsletter to receive monthly specials, recipes, tips, and tricks.

What type of payment do you accept?

We accept Visa, MasterCard, American Express cards as well as Paypal payments.